One reader
writes: “I have just accepted an
executive level position with a new company.
This is my first position at this level and I want to do things
right. Any fail safe suggestions for the
new girl on the block?”
I could
probably write books on the do’s and do not’s if I knew more about your life
experiences and the new company. But let
me to provide an extremely short version of items that just pop into my head
without much of an in-depth or detailed thought process. P.S. there are no “fail safe” processes, just
learning to treat people with respect they are due.
1.
Work
on being consistent. Employees like to
know where “YOU” stand on a
given day. Try to present the same game
face almost every day no matter how stressed you may be or problems on your
mind.
2.
Do
not attempt to micro manage as this would be the kiss of death. Instead become a sponge, ask questions that
show employees you truly are trying to learn.
It gives them an opportunity to show you what they know and once they
know how you are and that you care, they will open the flood gates of
knowledge.
3.
Don’t
burden them with massive amounts of meetings.
Start slow, gain knowledge and then move forward accordingly.
4.
Do
not make sweeping changes in the first few weeks. My personal belief is that change brings
opportunity but most rank-in-file employees’ thought process, doesn’t
necessarily embrace change when it’s forced upon them. Learn how to be subtle and learn to allow it
THEIR idea.
5.
You
have a business to run, but always remember that employees like customers like
to know W.I.I.F.M.? (What’s In It For
Me?)
6.
Sense
of humor is very important. Please do
not walk through your manufacturing facility with a stoic or offended look on
your face.
7.
Do
not forget the words, “thank you, please, looks good and great job!”
8.
If
you are a workaholic remember that most rank in file employees are not. They have families and lives to go to and
that should always be respected.
9.
Keep
employees informed. The office staff
knows when good things happen so why not have regular and/or impromptu plant
meetings and updates everybody? i.e. Big
sale, or a new customer that will be bringing business, job security issues,
new ideas, issues that affect all are just a few suggestions of topics.
10.
In
all manufacturing environments, safety is a huge issue. As an executive, practice what you
preach. i.e. Wear eye/ear protection, no
loose clothing, watch where you walk etc.
11.
Be
a great example of being a team player.
And I define a great team player as one who knows when to lead and when
to follow.
12.
Don’t
ever have critical or disciplinary discussion in public.
13.
And
finally remember this; A manager is a person that employees are directed to
follow. A leader is a manager that
employees WANT to follow. Your choices
will help them make their choices.
So “new girl
on the block” I wish you the best and hope these few tips are of value to
you. I salute you for your
determination, definition and CAN DO attitude.
I look forward to hearing about the great results from the fruits of
your labor.
As always, your comments, opinions and suggestions are always welcome. Go forth and make this a tremendous week by
making an outstanding contribution in someone’s life. If I can help in any way, please call or
write and I will respond immediately!
Regards,
George F. Mancuso
George F. Mancuso, CPC
George F. Mancuso, CPC
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