What is the real goal here?
I recently received a call from a former client and she was
jus t beside herself. “…I don’t know
what is going on but I’ve recently lost two key employees, morale seems to be
in the tank, the team is filled with silly errors, customers are upset and I just
can’t figure out why.”
Two days later I was sitting in her office and we were about
to have a very painful discussion. I
asked this one question; “What is the real goal here at your company?” And her answer didn’t surprise me but she
said, “….to grow my company and make money and have fun while doing it.”
Then I asked, “….why did you lose two key people?”
Answer, “I don’t know because they both got a raise within
the last few months.”
“Why do you still have two openings,” I asked. “…because I can’t find anybody to replace
them.”
Then after a few days of meeting with her current employees
and going to the homes of the two key people who resigned to do post mortem on
their employment and why they really left, I came back with the following information
and suggestions;
From the two former and current employees I got these
tidbits and I’m giving you only the short version here:
A.
Start hiring good employees and not just those
that breathe in and out all day. Because
the problem is the current “good” employees are the ones that are asked to do
more and because complacency is the norm with the not so good employees and
they are allowed to do less.
B.
Demonstrate to each of us that you are a good
leader. There was no coaching, no
individual encouragement to grow and do better.
Nobody listening to our ideas and this wreaked havoc with team morale.
C.
Clean house of those employees who just don’t
get, don’t want to get or have disrespect for the other members of team by not
carrying their weight. The negativity
just destroyed our hard working teams.
We got tired of carrying the load. (so it wasn’t about money)
This is the primary goal(s) we agreed upon and agreed that
ALL employees would now become aware of the primary goal(s) and she must get a
buy in from each individual:
1.
Provide our employees with the tools both
tangible and intangible to be successful in our cultural environment
2.
Provide outstanding service and products to our
clients
3.
Make a profit.
For those of you who have followed the Desk of Gman for the
last several years will know that I’ve used the following statements time and
time again and here they are again BECAUSE THEY ARE PARAMOUNT TO SUCCESS OF A
BUSINESS!!!
1.
Good companies fix bad managers
2.
Bad Companies condone bad managers
3.
90% of the time, employees quit their bosses and
not their companies
4.
Having employees resign is not good but having
employees resign and not leave is even worse
5.
Employee retention, employee morale and employee
growth is a management issue and not an H.R. issue.
If your company is in distress, we can help!
Regards,George F. Mancuso, CPC
Client Growth Consultants
